Terms of Service

Last updated: March 30, 2026

1. Agreement

By creating an account on GoTo.io, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 13 years old to use GoTo.io.

2. Your account

You are responsible for keeping your account credentials secure. Each account is for a single person — do not share your login. You agree to provide accurate information when creating your account and to keep it up to date.

3. Your content

You own the content you add to your GoTo page. We do not claim ownership of your links, bio, profile photo, or any other content you create.

By publishing content on GoTo.io, you grant us a limited license to host, display, and cache that content as part of the service. This includes metadata we automatically fetch for your links (such as titles, descriptions, and images).

You are responsible for having the rights to any content you publish, including content imported from third-party sources.

4. Content policy

Prohibited content

The following content is strictly prohibited on GoTo.io. Violations will result in immediate removal and account suspension:

  • Child sexual abuse material (CSAM) — Any content that depicts or promotes the sexual exploitation of minors. We report all instances to relevant authorities.
  • Non-consensual intimate imagery — Intimate or sexual images shared without the consent of the person depicted.
  • Violence and terrorism — Content that promotes, incites, or glorifies violence, terrorism, or extremism.
  • Doxxing — Publishing private personal information (home address, phone number, etc.) without consent.
  • Illegal content — Content that is illegal under New Zealand law or the laws of the viewer's jurisdiction.
  • Impersonation — Pretending to be another person or organisation to deceive others.

Link restrictions

You may not link to:

  • Phishing pages or sites designed to steal credentials
  • Malware, ransomware, or other harmful software
  • Spam or deceptive content
  • Sites on our blocked domain list (known malware and phishing domains)

Sensitive and adult content

GoTo.io permits links to adult or sensitive content under these conditions:

  • An age gate must be enabled on your page so visitors confirm they are 18+ before viewing your links
  • GoTo.io does not host adult media — you may only link to external platforms
  • All linked content must be legal and consensual

We may remove sensitive content or require age gating at our discretion if we receive reports or determine it is necessary.

5. Acceptable use

In addition to the content policy above, you agree not to:

  • Distribute spam or bulk unsolicited messages
  • Harass, threaten, or abuse others
  • Attempt to disrupt or compromise the service
  • Circumvent plan limits, rate limits, or usage restrictions
  • Scrape or access the service through automated means without permission
  • Resell or redistribute the service

6. Paid plans

Paid subscriptions are available monthly ($9/month USD) or annually ($79/year USD), billed through Stripe. You can cancel at any time from your Settings page. When you cancel, you retain access to paid features until the end of your current billing period.

We do not offer partial refunds for unused time within a billing period. We may change pricing with 30 days notice to existing subscribers.

Payment processing: GoTo.io does not host, store, or process payments for adult content. Users may link to external platforms. Users are responsible for compliance with applicable laws regarding the content they link to. All payments are processed by Stripe and subject to Stripe's terms of service.

7. Account suspension

We may suspend your account if you:

  • Violate these Terms of Service or our content policy
  • Receive a valid abuse report that you do not address within 48 hours
  • Repeatedly violate our acceptable use rules after warnings
  • Are the subject of a legal takedown notice

When your account is suspended, your page will no longer be visible to the public and your active sessions will be invalidated. You will be notified of the suspension and the reason for it.

Appeals: If you believe your suspension was made in error, contact us with your username and an explanation. We will review your appeal and respond within 5 business days.

8. Account termination

You can delete your account at any time from Settings. Upon deletion, your account data (page, links, analytics, and email captures) will be permanently removed and cannot be recovered. Your username will enter a hold period as described in Section 9.

After deletion, your former URL (goto.io/username) will display a notice that the page is no longer available, with a link for others to create their own GoTo.io page.

We may terminate accounts that repeatedly or severely violate these terms. For severe violations (CSAM, violence, terrorism), termination is immediate and without prior notice.

9. Usernames

Username policy

Usernames on GoTo.io are available on a first-come, first-served basis. You may not register usernames for the purpose of selling, squatting, or preventing others from using them. We reserve the right to reclaim usernames that violate this policy.

Inactive account reclamation

To keep usernames available for active creators, we may reclaim usernames from inactive accounts. A username is eligible for reclamation if all of the following are true:

  • The page has never been published
  • The page has received zero views for 6 months
  • The account holder has not logged in for 6 months

Before reclaiming a username, we will notify the account holder via email and provide 30 days to log in and retain their username.

After account deletion

When you delete your account, your username enters a hold period during which it cannot be claimed by anyone else:

  • Standard accounts (fewer than 100 page views/month at time of deletion) — username held for 6 months, then released
  • High-traffic accounts (100+ page views/month at time of deletion) — username held for 2 years

During the hold period, visitors to your former URL will see a notice that the page is no longer available, along with a link to create their own GoTo.io page.

Username changes

Username changes are available to Pro and Business plan subscribers. Free plan users choose their username at signup and cannot change it. Username changes are limited to once every 90 days. After a change, your old username is held for 30 days (showing a redirect notice), then released.

10. Reporting abuse

If you encounter a page that violates these terms, you can report it in two ways:

  • In-app report form — Use the "Report" link on any public profile page. This is the fastest way to report content.
  • Contact form — Use our contact form. This is recommended for institutional reports, legal notices, or general abuse reports.

What happens after a report

GoTo.io follows a process designed to comply with the New Zealand Harmful Digital Communications Act 2015 (HDCA) safe harbour provisions:

  1. We notify the page owner within 48 hours that a report has been filed
  2. The page owner has 48 hours to respond — they can agree to remove the content or dispute the report
  3. If the owner agrees, the content is removed and the report is resolved
  4. If the owner disputes the report, we review it and make a determination
  5. If the owner does not respond within 48 hours, the page is automatically unpublished as a precautionary measure

For reports of CSAM or illegal content, we take immediate action without waiting for the 48-hour process. We also report CSAM to the NZ Department of Internal Affairs and other relevant authorities.

11. Intellectual property

We respect intellectual property rights and respond to valid takedown requests.

Submitting a complaint

If you believe content on GoTo.io infringes your copyright or other intellectual property rights, submit a notice including:

  • Identification of the copyrighted work you believe is infringed
  • The URL of the infringing content on GoTo.io
  • Your full name and contact information
  • A statement that you have a good-faith belief the use is not authorised by the rights holder
  • A statement that the information in your notice is accurate

Our process

Upon receiving a valid takedown notice, we will:

  1. Remove or disable access to the allegedly infringing content
  2. Notify the content owner that their content has been removed and provide them with a copy of the complaint
  3. Inform the content owner of their right to submit a counter-notification

Counter-notifications

If you believe your content was removed in error, you may submit a counter-notification via our contact form including:

  • Identification of the content that was removed and its former location
  • A statement under penalty of perjury that you have a good-faith belief the content was removed by mistake
  • Your full name and contact information
  • Consent to the jurisdiction of the courts of New Zealand

Upon receiving a valid counter-notification, we will forward it to the original complainant and restore the content within 10 business days unless the complainant notifies us of legal proceedings.

12. Government and regulatory notices

GoTo.io complies with lawful content removal orders from New Zealand government agencies, including:

  • NZ Department of Internal Affairs (DIA) — Content classified as objectionable under the Films, Videos, and Publications Classification Act 1993
  • NZ Netsafe — Complaints under the Harmful Digital Communications Act 2015

When we receive a valid takedown notice from a government agency, we will remove the content promptly and notify the account holder where legally permitted. We retain records of all such notices for our compliance records.

13. Indemnification

You agree to indemnify and hold GoTo.io harmless from any claims, damages, or expenses (including legal fees) arising from your content, your use of the service, or your violation of these terms.

14. Disclaimer

GoTo.io is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue features at any time.

GoTo.io is an identity platform for creators. We do not control, endorse, or assume responsibility for the content of external websites that users link to from their pages.

15. Limitation of liability

To the maximum extent permitted by law, GoTo.io is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including data loss, service interruptions, or third-party content linked from user pages.

Our total liability is limited to the amount you have paid us in the 12 months preceding the claim.

16. Governing law

These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.

17. Changes

We may update these terms from time to time. Continued use of GoTo.io after changes constitutes acceptance of the updated terms. Significant changes will be communicated via email to registered users.

Contact

For general questions, abuse reports, copyright complaints, or legal notices, please use our contact form.